Financial Customer Protection Framework - (Click to download)

Key Facts Document - Fixed Deposits and Savings - (Click to download)

Complaints /Suggestions

Telephone 011 2 206300

e-mail: customercare@plc.lk

Seek review by Financial Ombudsman

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of the Financial Ombudsman who provides free, independent services to resolve your disputes with financial institutions.

Financial Ombudsman Sri Lanka (Guarantee) Ltd.

Level 1 Mezzanine

Ceylinco House

Colombo 1

Telephone 011 2 345230

e-mail: slba@slba.lk