Financial Customer Protection Framework - (Click to download)
Key Facts Document - Fixed Deposits and Savings - (Click to download)
Telephone 011 2 206300
Seek review by Financial Ombudsman
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of the Financial Ombudsman who provides free, independent services to resolve your disputes with financial institutions.
Financial Ombudsman Sri Lanka (Guarantee) Ltd.
Level 1 Mezzanine
Telephone 011 2 345230